Update for May 2025
Hi everyone,
Happy summer! We wanted to give you a quick peek behind the scenes and share what we’ve been up to over the past month. This is the first of what we hope will be regular monthly updates, where we highlight some of the interesting projects we’ve tackled and the great people we’ve had the pleasure of serving. At Evergreen Heating & Cooling, we’re dedicated to delivering top-quality service with every job. A big thank you to everyone who welcomed us into their home or business this month; we truly appreciate your trust!
We started the month off spooky with a client whose boiler system was making a groaning sound in his kids’ bedrooms at night. We know, creepy. Fortunately, instead of calling an exorcist, he called Evergreen. We hadn’t run across this problem before, but a peek inside the baseboard enclosure revealed a peculiar pattern of flaking paint which pointed us to the culprit: the radiant tubes (long copper pipes with metal fins that increase surface area) were placed too close to the wall, and thermal expansion and contraction were causing the fins to slowly drag against the wall with a groaning sound. Once we set the pipes back from the wall, the groans stopped. We hear that the kiddos are sleeping much better these days. No ghosts here, only poor pipe layout.
We also addressed several additional issues with the boiler system. Multiple pipes had developed leaks, one of which caused water damage to the thermostatic control for the water heater. This critical component allows the system to automatically respond to changes in ambient temperature, and without it, our client was forced to manually turn the system on and off throughout the day. We fixed the leaks, replaced the thermostatic control, and left our customer satisfied.
‘Tis the season for air conditioning. We did quite a few A/C installations in May, both traditional and ductless. In one home we replaced a gas furnace installed in the 1970s and added an A/C. Depending on the property layout, it can sometimes be challenging to find a place outdoors for the condenser unit. In this case we worked with the client to find an out-of-the-way location in her backyard that didn’t take up too much real estate. If you, like our client, have a beautiful yard and you’re concerned about the aesthetic impact of an A/C condenser, give us a call. We understand that, for many homeowners, form is every bit as important as function.
Here’s the out-of-the-way location we settled on.
We did our share of ductless A/C installations too. One very recent job stands out as a perfect illustration of the flexibility and versatility that a ductless split can offer. Just a single outdoor and single indoor unit were all that was needed to cool an addition built in the 1980’s on our customer’s older home. This kind of situation, where a home’s main system isn’t sufficient to cool a single room or small area, is a textbook use case for a ductless split. Don’t get us wrong, ductless splits are great for the whole home too, but a “one to one” installation like this can be completed in as little as a single day since there’s no need to tear up the walls to add ducts. Many of the ductless A/C systems we install also function as heat pumps in the winter, and this client purchased a “high-efficiency low-ambient” unit that will efficiently heat his addition even at extremely low temperatures. We absolutely love this kind of tech at Evergreen, and our customer does too.
Our ductless “one-to-one.”
So far we’ve only talked about our residential projects, but we’re fortunate to work with some excellent commercial clients as well. Over the past few months, we’ve built a strong relationship with the managers of a large multi-use building in downtown Buffalo, and they consistently bring us interesting and challenging work. This month, we had the opportunity to service the steam generator for a sauna. After a quick descaling and the installation of a new steam supply valve, it was back in action and performing perfectly. We also managed to rescue two ice machines from an early grave, even though a previous contractor had told the client that full replacements were necessary.
Downtown Buffalo, in the neighborhood of the mixed-use building owned by one of our commercial clients.
In other news, we started using a CRM (customer relationship management) service this month, and it has completely transformed the way we operate. It streamlines scheduling and payments, but the biggest advantage is how easily it lets us track the service history of individual pieces of equipment. This is especially valuable for our commercial clients, who often manage so many appliances that manual tracking would be nearly impossible.
All in all, it’s been a great month here at Evergreen, and we’re looking forward to what June has in store. We sincerely thank each and every one of our customers for their continued trust and support. It means a great deal to us.
Sincerely,
Evergreen Heating & Cooling